Support
Real humans. Real answers.
We're a small team — often just one person. We'll get back to you as soon as we can, usually within 1–2 business days.
Common topics
- Setup help — installing cloudHWS on your Raspberry Pi, mounting your SSD, first-time pairing
- Backup troubleshooting — photos not syncing, missing files, backup not running on schedule
- Pairing & login — replacing your phone, adding a family member, recovering an admin password
- Hardware questions — drive choice, expansion, performance
Before you write
If you're hitting an error, send us:
- A short description of what you tried and what happened
- The make/model of your Pi (or other Linux device)
- The cloudHWS version (visible in app settings)
That'll help us get to a real answer fast instead of a generic checklist.
Found a bug?
We love bug reports. Email contact@cloudhws.com with subject line "Bug: [short description]".